ChatRat is a custom AI chatbot platform for Australian small businesses that captures and qualifies leads 24/7.
ChatRat builds custom AI chatbots powered by Claude AI by Anthropic. Each chatbot is trained specifically on your business, including your services, pricing, FAQs, and team details. Your chatbot answers customer questions instantly, captures lead details, and sends you email and SMS notifications in real time.
Why do Australian businesses need an AI chatbot?
According to HubSpot research, 78% of customers buy from whoever responds first. Most small business websites have no way to engage visitors outside business hours. Every unanswered enquiry is a lead going to a competitor. ChatRat solves this by providing 24/7 intelligent conversation that captures visitor details and qualifies leads while you sleep.
Businesses using ChatRat report an average of 27% more leads captured within the first 30 days. One plumbing client captured $12,000 in emergency call-outs at 2am that would have gone to competitors.
How does ChatRat compare to other chatbot platforms?
| Feature | ChatRat | Generic Chatbots | Live Chat |
|---|
| Custom-built for your business | Yes, by us | DIY templates | No AI |
| AI model | Claude AI (Anthropic) | GPT-3.5 or basic | Human only |
| Setup time | 48 hours | Days to weeks | Immediate |
| After-hours coverage | 24/7 automated | 24/7 automated | Business hours only |
| Lead capture + notifications | Email + SMS | Email only | Varies |
| Australian hosting | Yes | Usually US | Varies |
| Hallucination risk | Minimal (Claude AI) | High | None |
| Price | $297/mo inc GST | $50-500/mo | $50-300/mo + staff |
How does ChatRat work?
- Day 1: Share your website URL. We scrape your site and build a custom knowledge base covering your services, pricing, team, and FAQs.
- Day 2: Review and test. You get a test link and widget code. Review the chatbot's responses and request any changes.
- Day 3: Go live. Add one line of code to your website. Your AI chatbot is live, capturing leads 24/7.
What results do businesses get with ChatRat?
- 27% average increase in leads captured within 30 days
- 78% of customers buy from whoever responds first (HubSpot, 2024)
- $12,000 in after-hours emergency jobs captured in one month (plumbing client)
- 11 new jobs in the first month for a trades business
- 4.9 out of 5 average rating from 24 Australian business clients
"We were losing leads every evening. Now the chatbot handles everything while we're off the tools. Picked up 11 new jobs in the first month."
Dave R., trades business owner, Gold Coast
"Patients book appointments at 10pm now. We used to lose every after-hours enquiry. ChatRat paid for itself in the first week."
Sarah M., dental practice manager, Brisbane
"We're capturing emergency call-outs at 2am now. Last month alone, we picked up $12,000 in jobs that would have gone to competitors."
Mark J., plumbing business owner, Sydney
How much does ChatRat cost?
ChatRat costs $297 per month including GST. One plan, everything included. Save 15% with annual billing at $252 per month ($3,024 per year). There are no setup fees. Every plan includes a custom AI chatbot, Australian hosting, conversation analytics, email and SMS notifications, and ongoing support.
- Monthly plan
- $297/mo inc GST. 3-month minimum, then cancel anytime.
- Annual plan
- $252/mo ($3,024/yr) inc GST. Save $540 per year. 12-month commitment.
- Setup fee
- $0. We build your chatbot at no extra cost.
Frequently Asked Questions
How long does ChatRat setup take?
Most chatbots go live in 48 hours. Day 1: share your URL, we scrape your site and build the knowledge base. Day 2: you get the widget code and a test link. Day 3: you're live.
How is ChatRat different from other chatbot platforms?
Two things no competitor offers: every bot is custom-built for your business by us (not a template you configure yourself), and we use Claude AI by Anthropic, the most accurate and safest model available. No hallucinations. Plus you get direct access to the person who built your bot.
What AI model powers ChatRat?
Every ChatRat bot runs on Claude by Anthropic, widely regarded as the most accurate and safest AI model available. It will not hallucinate your prices or make things up.
How much does ChatRat cost?
$297/mo inc GST. One plan, everything included: custom AI chatbot, Australian hosting, conversation analytics. Save 15% with annual billing ($252/mo). No setup fees.
Do I need to be technical to use ChatRat?
Not at all. We handle everything: the build, the setup, the hosting. You get a simple dashboard to review conversations and update your FAQs. If you can use Facebook, you can use ChatRat.
What is the free AEO Optimizer bonus?
AEO (Answer Engine Optimisation) makes your business visible to AI search engines like ChatGPT, Google AI Overviews, and Perplexity. Sign up in April 2026 and it is included free for the life of your subscription, normally $79/mo standalone.
Can I cancel ChatRat?
Monthly plans have a 3-month minimum, then cancel anytime. Annual plans are a 12-month commitment with 15% savings. No lock-in after your term ends.
What happens to my data with ChatRat?
Your data stays in Australia on secure servers. We never share your information or your customers' conversations. Compliant with the Australian Privacy Act. You own your data.